Terms of Service

These Terms govern your use of RealEstateCRM.io (the “Service”), operated by REMARSO LLC (530-B Harkle Road STE 100, Santa Fe, NM 87505, USA). By creating a workspace you accept these Terms. If you are accepting on behalf of a company, you confirm you are authorised to bind it.

1. Accounts and workspaces

Registration creates a private workspace (a tenant) for your organisation. You must provide accurate registration details and keep them up to date. The person who registers becomes the workspace owner and can invite additional users up to the limits of the plan and any add-ons purchased.

• You are responsible for all activity under your workspace, including that of the users you invite.
• Credentials must not be shared. Each person using the Service needs their own user.
• You must keep your account credentials secure and notify us promptly of any suspected compromise.
• Automated account creation and use of the Service by bots without written permission is not allowed.

2. Trial, activation payment and automatic conversion

New workspaces start with a 7-day trial of the Agency plan. To start the trial you verify your email address and pay a one-time activation payment of USD 5.00. That payment:

• verifies that the payment method belongs to you and is valid;
• includes 3,000 AI credits for use during the trial; and
• is credited in full against your first subscription invoice.

Automatic conversion — please read

The trial converts into a paid subscription automatically. When you pay the activation you choose a billing cycle (monthly or yearly). We create your subscription at that moment with the trial period applied, so that:

• nothing is charged during the 7-day trial beyond the activation payment;
• on the day the trial ends, the payment method you provided is charged the price of the plan for the cycle you chose, less the activation payment already made;
• the subscription then renews automatically at the end of each billing cycle at the then-current price, until it is cancelled; and
• if you cancel at any point before the trial ends, you are not charged anything further and you keep access until the trial's last day.

We send a reminder to the workspace owner by email before the trial ends, stating the amount, the date of the first charge and how to cancel. You can also see the renewal date and cancel at any time in the app under Subscription.

3. Subscription, billing and price changes

• Prices, plan limits and add-on prices are those shown in the app at the time of purchase or renewal.
• Subscriptions renew automatically for the same cycle unless cancelled before the renewal date.
• Payments are processed by our payment provider (Stripe). We do not store your full card details.
• Unless stated otherwise, prices exclude any taxes, duties or bank charges that may apply to you.
• If a payment fails, we retry it and notify the workspace owner. Access continues during a grace period of 7 days; if payment is still not received, the workspace is restricted until it is settled.
• We may change prices. Changes take effect at your next renewal and we will give you notice by email before that renewal, so you can cancel first if you do not accept the new price.

4. Cancellation, refunds and withdrawal

You can cancel at any time from Subscription in the app. Cancellation stops future renewals.

• During the trial: cancelling stops the automatic conversion. No further amount is charged and you keep access until the trial's last day.
• After conversion: cancelling stops the next renewal. You keep access until the end of the period you have already paid for. Paid periods already started are not refunded on a pro-rata basis unless required by law.
• The activation payment is not refundable once the trial has started, because it is applied as credit against your first invoice.
• European consumers have a statutory right of withdrawal of 14 days from the conclusion of the contract. Where you have asked us to begin providing the Service during that period, you may be required to pay a proportionate amount for what was supplied before you withdrew.

5. Add-ons, credits and usage-based options

• Add-ons (extra users, extra teams, listing and storage packs, communication and AI options, and similar) are purchased separately and billed on their own recurring cycle unless described as one-time.
• Credit-based options (for example AI credits, e-signature credits or communication credits) are consumed as used. Unused credits do not carry over between periods unless expressly stated.
• Cancelling the plan cancels the add-ons attached to it.
• One-time services (such as onboarding or website configuration) are billed once and are non-refundable once the work has been delivered.

6. Your data and acceptable use

Content you and your users upload — contacts, listings, documents, messages and similar — remains yours. You grant us only the licence needed to host, process, back up and display it in order to provide the Service.

You are responsible for the lawfulness of the data you put into the Service. In particular you must:

• have a lawful basis to store and process the personal data of your contacts, leads and clients;
• obtain any consent required for the marketing messages, emails, calls or WhatsApp messages you send using the Service, and honour unsubscribe and opt-out requests;
• not upload unlawful, infringing or malicious content, and not use the Service to send spam or to attempt to gain unauthorised access to any system; and
• not resell, sublicense or white-label the Service without our written permission.

We do not routinely monitor workspace content, but we may remove content or suspend access where we become aware of a violation of these Terms or a legal requirement to act.

How we handle personal data as a processor on your behalf is described in the Privacy Policy.

7. Availability, support and changes to the Service

• We aim for continuous availability but do not guarantee uninterrupted service. Planned maintenance and emergency work may cause interruptions.
• Support is provided by email at support@realestatecrm.io during business days.
• We improve the Service continuously. Features may be added, changed or withdrawn. We will not materially reduce the core functionality of a plan you have paid for during the period you have paid for.
• Some functionality depends on third-party services (for example email delivery, telephony, messaging, maps, AI models and payment processing). Interruptions at those providers can affect the Service.

8. Suspension, termination and data retention

• You may terminate at any time by cancelling your subscription; the account and its data remain available for the period you have paid for.
• We may suspend or terminate a workspace for non-payment, for a serious or repeated breach of these Terms, or where required by law. Where practical we give notice and a chance to remedy the issue first.
• Trial workspaces that are never converted are scheduled for deletion 30 days after the trial starts. We notify the workspace owner before that happens and you can export your data or subscribe to keep it.
• After termination we delete or anonymise workspace data within a reasonable period, except where we must keep records (for example invoices) to comply with the law.
• You can export your data at any time while your workspace is active.

9. Warranties and liability

The Service is provided “as is” and “as available”. To the maximum extent permitted by law we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement.

To the maximum extent permitted by law, our total liability arising out of or relating to the Service is limited to the amounts you paid us in the twelve (12) months preceding the event giving rise to the claim. We are not liable for indirect or consequential loss, loss of profit, loss of business or loss of data, except where such limitation is not permitted.

Nothing in these Terms excludes liability for fraud, for death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded — including non-excludable rights of consumers under applicable consumer law.

10. Governing law and general terms

• These Terms are governed by the laws of New Mexico, USA, and the courts of that place have jurisdiction. If you are a consumer resident in the European Union, the United Kingdom, Switzerland, Norway or Iceland, you keep the protection of the mandatory law of your country of residence and may bring proceedings there.
• We may update these Terms. Material changes are notified by email or in the app before they take effect. Continuing to use the Service after that date means you accept the updated Terms; if you do not, you may cancel.
• If any provision is found unenforceable, the rest remains in force.
• You may not assign these Terms without our consent. We may assign them as part of a merger, acquisition or sale of assets.
• Before starting formal proceedings, please contact us so we can try to resolve the matter directly.

Contact

REMARSO LLC
530-B Harkle Road STE 100, Santa Fe, NM 87505, USA
legal@remarso.com